Refund policy

Return & Refund Policy

Every Beyond Nine to Five piece is made to order specifically for you. Because of this, we do not accept returns or exchanges for change of mind, wrong size selection, or personal preference. Please review our size chart carefully before placing your order.

What We Do Cover

We stand behind the quality of every piece we put our name on. If your order arrives with any of the following issues, we will make it right:

The item arrived damaged — ripped, stained, or visibly flawed in the fabric or construction. The print is defective — smudged, misaligned, faded, or significantly different from what was shown on the product page. You received the wrong item or wrong size that does not match what you ordered. The item was lost in transit and tracking confirms it was not delivered.

What We Do Not Cover

Items that fit differently than expected due to incorrect size selection. Please refer to the size chart before ordering. Items that look slightly different in color due to screen display settings. Minor variations in color between your screen and the physical product are normal and not considered a defect. Items that have been worn, washed, altered, or damaged after delivery. Items where the customer simply changed their mind after ordering. Items where the shipping address or contact information was entered incorrectly by the customer causing delivery failure.

How To Submit A Claim

If you believe your order qualifies for a replacement or refund, email us at [your email address] within 7 days of receiving your order. Include the following in your email:

Your full name and order number. Clear photos of the issue — the full item laid flat showing the problem and a close-up of the specific defect. A brief description of what is wrong.

Claims submitted without photos or after the 7 day window may not be eligible for a replacement or refund.

How We Resolve Claims

Once we receive your claim, we will review it within 48 hours and respond with one of the following resolutions:

A free replacement shipped to you at no additional cost. A full refund to your original payment method. A partial refund if the issue is minor and does not significantly affect the wearability of the item.

The resolution offered will depend on the nature of the issue and product availability. In the case of limited drop items that have sold out, a refund will be issued if a replacement is not available.

Cancellations

Orders can be canceled within 4 hours of being placed for a full refund. After that window, production has already started and cancellation may not be possible. If you request cancellation after the 4 hour window, a 50% production fee may apply as the item is already in production.

How Long Refunds Take

Once a refund is approved, it will be processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional 5-10 business days to appear in your account. We will notify you by email once your refund has been processed.

Exchanges

Due to the made-to-order nature of our products, we do not offer direct exchanges. If your item qualifies for a return under our policy, we will issue a refund and you may place a new order for the correct item.

Shipping Costs On Returns

If your item is eligible for a return due to a defect or error on our end, you will not be charged for return shipping. If a return label is required, we will provide one. You will never pay to fix our mistake.

Final Notes

Beyond Nine to Five reserves the right to deny any claim that does not meet the conditions outlined in this policy. We also reserve the right to update this policy at any time. By placing an order, you agree to the terms of this return and refund policy.

Contact Us

For all return and refund inquiries, email beyondnine2five@outlook.com. You will hear back directly from the founder within 24-48 hours.

That covers everything — defects, lost packages, cancellations, exchanges, shipping costs on returns, claim process, timeframes, and your right to deny claims. You're fully protected and the customer knows exactly where they stand.